1. Returns & Refunds
If you are not completely satisfied with your purchase, you may request a return
within 30 days of receiving your order. Items must be unused, in their
original packaging, and in a condition suitable for resale.
To start a return, please contact us at:
support@savvytea.co.uk
2. Damaged or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please notify us within
48 hours of delivery. We will arrange a replacement or a full refund
at no additional cost.
Please include photos of the issue to help us resolve it quickly.
3. Non‑returnable Items
The following items cannot be returned:
- Opened tea products
- Items not in their original packaging
- Products purchased during clearance or final‑sale promotions
4. Refund Processing
Once your return is received and inspected, your refund will be issued to your
original payment method. Refunds typically take 3–5 business days to
appear, depending on your bank or payment provider.
5. Return Shipping
If the return is due to a damaged, faulty, or incorrect item, SavvyTea will cover
all return shipping costs.
For all other returns, the customer is responsible for return postage.
6. Order Cancellations
Orders may be cancelled before dispatch. If your order has already been shipped,
it must be returned following the standard return process.
If you have any questions about our return policy, please contact us at
support@savvytea.co.uk.